corla FAQ

If you forget your password, visit the login page and click the "Forgot password?" link. Enter the email address or username associated with your corla account. We will send a password-reset link to your registered email within a few minutes. Click the link, create a new password (at least 8 characters, including uppercase, lowercase, numbers, and symbols), and confirm. Your new password takes effect immediately. If you do not receive the reset email, check your spam folder or contact our support team via live chat or email for assistance.

You can adjust your account preferences by logging into corla and navigating to Account Settings. Here you can update your email, phone number, language preference (Indonesian or English), and notification settings. If you wish to pause activity on your account temporarily, contact our support team via live chat or email — we can place a temporary hold on your account for a specified period. During this time, you will not be able to log in or place new transactions, but your balance remains secure. To resume your account, contact support again. For permanent account closure, see our terms and conditions

We at corla operate only in jurisdictions where local law permits online gaming. Our services are not available in territories where online gaming is prohibited. If you are unsure whether corla is available in your location, please read our legal notice for jurisdiction-restricted framing. You are responsible for verifying that access and use of corla comply with the laws of your own jurisdiction. If you attempt to access corla from a prohibited jurisdiction, your account may be restricted or closed. Contact our compliance team via in-app help if you have questions about service availability in your region.

corla accepts deposits via multiple payment methods with varying minimum and maximum amounts. E-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment) typically have lower minimums and are processed instantly. e-wallet transfers and bank virtual accounts (mobile banking, local payment, online payment, e-wallet) may have higher minimums but offer larger account preferences. Exact ranges depend on your payment method and account verification status. When you initiate a deposit on corla, the system displays the available range for your chosen method. If you have questions about account preferences for a specific payment method, contact our support team via live chat or email.

Withdrawal requests on corla are reviewed during business hours. Once you submit a withdrawal request, our team reviews it for compliance and verification. Most withdrawals are approved within one to three business days, depending on your account verification status and the payment method you selected. E-wallet withdrawals (mobile banking, local payment, online payment) typically process faster than bank transfers. If your withdrawal is delayed beyond the expected window, contact our support team via live chat or email — we will investigate and provide an update. During holidays such as Idul Fitri or Idul Adha, processing may take longer due to payment-processor schedules.

Our weekly cashback offer is calculated based on your net losses across all games and markets on corla during the week. At the end of each week, we calculate your total losses and credit a percentage back to your account as cashback. The exact percentage and eligibility criteria are displayed in your account under Promotions. Cashback is credited automatically and can be withdrawn or used to fund new activity. Terms and conditions apply — for example, some game categories may be excluded or weighted differently. For full details about the current cashback offer, see the Promotions section in your corla account or contact our support team.

corla offers four main game categories. Football and sports markets include Liga 1, Piala AFF, Champions League, Premier League, and esports (Mobile Legends, Free Fire, PUBG Mobile). Live-dealer tables feature baccarat, roulette, Dragon Tiger, and blackjack with multi-camera feeds from licensed studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each category uses certified random-number generators and is available 24/7 on corla. You can switch between categories using a single account balance — no re-verification is needed. For game rules, odds, or technical questions, contact our support team via live chat.

Our corla support team handles inquiries in Indonesian and English. You can contact us via live chat, email, or in-app help during business hours. Live chat is available during standard operating hours and typically responds within a few minutes. Email inquiries are answered within one business day. If you prefer to communicate in Indonesian, our team is fully equipped to assist. For account issues, payment questions, or game-related help, reach out via your preferred channel — we will respond in the language you use. If you have a complex issue that requires escalation, our team will connect you with a specialist.